Om Outsource Process has experience in providing application maintenance and support services. We can maintain large and complex applications that are implemented at different locations.

We perform the following services:

	On-going day-to-day production support, problem resolution and implementing changes
	Investigating and correcting defects in the application system
	Trouble-shooting and resolution of problems affecting the smooth functioning of the system
	Rectification of software bugs
	Monitor the applications to ensure data integrity and efficient performance
	Ensure that the system operation is well protected in data security and disaster recovery
	Provide support during scheduled/ unscheduled downtimes
	Attend to user queries and provide assistance to them in the operation of the applications
	Plan and propose continual improvement of the application systems and the application infrastructure, interfaces with other applications as well as the end-user Computing Environment
	Database performance monitoring and tuning
	Establish database backup and recovery procedures